Effective Date: 5 June 2026
Last Updated: 5 June 2026
Governing Law: State of Wyoming, United States
What this means for you: By using our Website or placing an order, you are entering into a legally binding agreement with us. Please read these Terms carefully before using the Services.
These Terms of Service ("Terms") are published by Millenium Brands LLC, a limited liability company organized under the laws of the State of Wyoming, United States ("Woofy", "we", "us", or "our"). Woofy operates https://www.get-woofy.com (the "Website") and all related information, content, features, tools, products, and services (collectively, the "Services") in order to provide you with a curated shopping experience.
The Services are powered by Shopify's e-commerce platform, which enables us to provide the Services to you. All sales and purchases made through the Services are made directly and solely with Woofy.
By visiting, browsing, creating an account, placing an order, or otherwise using the Services in any way, you ("Customer", "you", or "your") confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy and Return, Refund & Subscription Policy, each of which are incorporated by reference. If you do not agree to these Terms, you must not access or use the Services.
What this means for you: You must be at least 18 years old to use our Services. By using the Website, you confirm this.
By using the Services, you represent and warrant that you are at least 18 years of age, or the age of legal majority in your jurisdiction if higher. The Services are not intended for use by individuals under 18 years of age. If you are a parent or legal guardian permitting a minor to use the Services on a device you own or manage, you accept full responsibility for their compliance with these Terms and for any charges or liabilities incurred.
The Services are intended for customers worldwide, except where access is prohibited by applicable local law. By using the Services, you represent that accessing and purchasing from Woofy does not violate any law applicable to you. It is your responsibility to ensure that your use of the Services is lawful in your jurisdiction.
You represent and warrant that your purchases through the Services are for your own personal or household use and not for commercial resale, export, or distribution without our prior written consent. We reserve the right to refuse or cancel orders that we reasonably suspect are intended for commercial resale.
What this means for you: You are responsible for keeping your account secure. Do not share your password with anyone.
To access certain features of the Services, including order history, subscription management, and faster checkout, you may be required to create an account. When registering, you agree to:
You are solely responsible for all activity that occurs under your account, whether or not authorised by you. You must notify us immediately at contact@get-woofy.com if you suspect any unauthorised access to or use of your account. Woofy will not be liable for any loss or damage arising from your failure to safeguard your account credentials.
You may not transfer, sell, assign, or licence your account to any other person. We reserve the right to suspend or terminate any account that we reasonably believe has been compromised, transferred, or used in violation of these Terms.
What this means for you: We do our best to describe our products accurately. Minor variations in colour or appearance on screen are normal and do not constitute a defect.
We make every reasonable effort to display our products accurately on the Website, including descriptions, images, ingredients, dimensions, and specifications. However, we do not warrant that product descriptions, images, or other content are entirely accurate, complete, current, or free from errors. Colours and appearance may vary depending on your device's display settings and calibration. Such variations do not constitute a defect or misrepresentation.
All products are offered subject to availability. We reserve the right to:
Certain products, including pet supplements and wellness products, may be subject to regulatory requirements in your jurisdiction. It is your responsibility to ensure that any product you purchase complies with the laws and regulations applicable in your country or region before importing or using it. Woofy makes no representation that products available on the Website are appropriate for use or legally permitted in all jurisdictions.
What this means for you: Placing an order is an offer to buy. Your order is not confirmed until we send you an official order confirmation email. We reserve the right to decline any order.
When you place an order through the Website, you are making an offer to purchase the selected products at the stated price. All orders are subject to acceptance by Woofy. We reserve the right to accept, decline, or cancel any order at any time and for any reason, including but not limited to product unavailability, pricing errors, suspected fraud, or failure of payment authorisation.
Your order is not accepted until we send you a written order confirmation email confirming that your order has been received and your payment successfully processed. This email constitutes our acceptance of your offer and forms a binding contract between you and Woofy. An automated "order received" or "thank you" notification generated before payment processing is complete does not constitute acceptance.
In the event we are unable to fulfil your order, cancel your order, or need to make changes (for example, due to a pricing error or stock shortage), we will notify you as promptly as possible by email to the address provided at checkout. Where payment has already been taken, we will issue a full refund to your original payment method within 10 business days.
Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests once an order has been accepted and dispatched. If you wish to cancel an order that has already been accepted, please contact us immediately at contact@get-woofy.com. We will make reasonable efforts to accommodate your request, but we cannot guarantee cancellation after fulfilment has commenced. If the order has already been dispatched, our Return, Refund & Subscription Policy will apply.
What this means for you: The price you see at checkout is the price you pay. All applicable taxes and shipping charges will be clearly displayed before you confirm your order.
All prices displayed on the Website are in the currency shown at checkout and are subject to change without notice. The price charged for a product will be the price confirmed in your order confirmation email. Price changes will not affect orders that have already been confirmed.
Unless expressly stated otherwise, displayed prices do not include applicable sales taxes, value-added taxes (VAT), goods and services taxes (GST), customs duties, or import charges. Any such taxes or duties will be calculated and displayed during the checkout process, where applicable. For international orders, customs duties and import taxes are the sole responsibility of the Customer and are not collected or remitted by Woofy.
Despite our best efforts, pricing errors may occasionally occur. In the event of a manifest pricing error (including where a product is displayed at a price of $0.00 or at a price that is clearly incorrect):
Promotions, discount codes, and special offers are subject to separate terms and conditions as published at the time of the promotion. Only one promotional code may be applied per order unless otherwise specified. Promotions cannot be applied retrospectively to completed orders.
What this means for you: Payment is due at the time of purchase. We accept all major credit and debit cards. Your card details are never stored by us.
We accept all major credit and debit cards (including Visa, Mastercard, and American Express), and any additional payment methods displayed at checkout. All payment processing is handled securely by our payment processor. Woofy does not store, have access to, or retain full payment card numbers. Payment information is encrypted and processed in accordance with PCI-DSS standards.
By submitting your order, you represent and warrant that:
If your payment is declined or fails for any reason, your order will not be confirmed and no goods will be dispatched. We will notify you by email. You may attempt to resubmit your order using a valid payment method. Woofy accepts no liability for any losses resulting from a failed payment, including the unavailability of stock after a payment failure.
All transactions are processed in the currency displayed at checkout. Where currency conversion is involved, your bank or payment provider determines the exchange rate and may apply additional conversion fees. Woofy is not responsible for any currency conversion costs or discrepancies.
What this means for you: Delivery times are estimates. Once your order is handed to the carrier, the risk of loss or damage transfers to you. Please review our Return & Refund Policy if your order arrives damaged.
Orders are typically dispatched within 1 to 3 business days of order confirmation, subject to product availability. We will send you a dispatch confirmation email with tracking information when your order has been handed to the carrier.
Estimated delivery timeframes are:
All delivery timeframes are estimates only and are not guaranteed. Delivery times may be affected by factors outside our control, including carrier delays, customs clearance, public holidays, weather events, or other force majeure events.
Woofy is not liable for shipping or delivery delays caused by carriers, customs authorities, or events beyond our reasonable control. If your order has not arrived within 30 calendar days of the estimated delivery date, please contact us at contact@get-woofy.com and we will investigate with the carrier on your behalf.
Title to and risk of loss of all products purchased through the Services passes to you upon our transfer of the products to the carrier. Woofy is not responsible for loss, theft, or damage to products once they have been transferred to the carrier, except where the damage or loss is attributable to inadequate packaging on our part.
You are solely responsible for providing an accurate and complete delivery address at checkout. Woofy is not liable for orders that are delayed, lost, or returned due to an incorrect or incomplete address provided by you. Reshipping costs for returned parcels due to an incorrect address will be borne by the Customer.
For international shipments, the Customer is the importer of record and is responsible for complying with all applicable import laws and regulations, including the payment of any customs duties, import taxes, or brokerage fees levied by the destination country. Woofy is not responsible for any delays or additional costs resulting from customs inspection or clearance.
What this means for you: Your full rights regarding returns, refunds, exchanges, and our 90-Day Money-Back Guarantee are set out in our dedicated Return, Refund & Subscription Policy.
All returns, refunds, and exchanges are governed exclusively by our Return, Refund & Subscription Policy, which is published at https://www.get-woofy.com/policies/refund-policy and is incorporated into these Terms by reference. In the event of any conflict between these Terms and the Return, Refund & Subscription Policy with respect to returns, refunds, and subscriptions, the Return, Refund & Subscription Policy shall prevail.
What this means for you: Where you purchase a subscription product, you are entering into a recurring billing arrangement. Full subscription terms, including how to cancel, are set out in our Return, Refund & Subscription Policy.
Where any product is offered on a subscription basis, the subscription terms, including pricing, billing frequency, auto-renewal, cancellation rights, and refund eligibility, are governed by Section 6 of our Return, Refund & Subscription Policy, published at https://www.get-woofy.com/policies/refund-policy.
By completing a subscription purchase, you expressly acknowledge that:
What this means for you: Everything on our Website, our name, logo, images, text, and product content, belongs to us. You may browse and shop, but you may not copy, reproduce, or use our content commercially without our written permission.
The Services and all content, features, and functionality thereof, including but not limited to all text, product descriptions, images, photographs, graphics, video, audio, trademarks, logos, brand names, product names, slogans, designs, and the selection and arrangement of all such elements, are the exclusive property of Woofy, its affiliates, or its licensors, and are protected by United States and applicable international intellectual property laws.
These Terms grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your own personal, non-commercial purposes only. This licence does not include any right to:
All rights not expressly granted in these Terms are reserved.
The "Woofy" name, logo, product names, and all associated brand elements are trademarks or registered trademarks of Woofy or its affiliates. You must not use any of our trademarks, trade names, or brand elements without our prior written permission. Unauthorised use may constitute trademark infringement and may be actionable under applicable law.
If you believe that any content on the Services infringes your intellectual property rights, please notify us in writing at contact@get-woofy.com with the subject line "IP INFRINGEMENT NOTICE", including: (a) a description of the work you claim has been infringed; (b) the URL or location of the allegedly infringing content; (c) your contact information; and (d) a statement confirming that your claim is made in good faith.
What this means for you: If you submit a review or feedback, you give us permission to use it. You remain responsible for what you submit, so please keep it honest and lawful.
If you submit, upload, post, or otherwise transmit any ideas, suggestions, feedback, reviews, ratings, photographs, or other content ("Feedback") to or through the Services, you grant Woofy a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, sublicensable licence to use, reproduce, modify, adapt, publish, translate, distribute, publicly display, and create derivative works from such Feedback in any medium and for any lawful purpose, including operating, promoting, and improving the Services.
By submitting Feedback, you represent and warrant that:
We are under no obligation to publish, respond to, maintain, or compensate you for any Feedback. We reserve the right to remove or refuse any Feedback that, in our sole discretion, violates these Terms, applicable law, or our community standards, without prior notice or liability.
If you have received any form of incentive (including free products, discounts, or compensation) in connection with a review or endorsement, you are required to disclose this clearly in accordance with applicable advertising and consumer protection laws, including the US FTC Endorsement Guidelines.
What this means for you: Use the Website lawfully and respectfully. Misuse, including fraud, hacking, scraping, or harassment, may result in immediate account suspension and legal action.
You may access and use the Services for lawful purposes only. The following uses are strictly prohibited.
We reserve the right to suspend, disable, or permanently terminate your account at any time, without prior notice, if we determine in our reasonable discretion that you have violated any provision of this Section or any other part of these Terms. We further reserve the right to report any such conduct to relevant law enforcement or regulatory authorities.
The Services may contain links to third-party websites, platforms, or services that are not owned or controlled by Woofy. We do not review, endorse, or assume responsibility for the content, accuracy, privacy practices, or security of any third-party website. If you follow a link to a third-party website, you do so at your own risk. We strongly encourage you to read the terms of service and privacy policy of any third-party site before engaging in any transaction.
We may provide you with access to optional third-party tools (such as live chat, loyalty programme integrations, or product review platforms) as part of the Services. These tools are provided "as is" and "as available" without any warranties, representations, or conditions of any kind. We make no representation that such tools will be uninterrupted, error-free, or secure. Your use of any optional third-party tool is at your sole risk and discretion, and is subject to the terms and conditions of the relevant third-party provider.
We may introduce new third-party features or tools at any time. Such additions will be governed by these Terms from the date they become available.
The Services are built and hosted on the Shopify e-commerce platform. Shopify enables us to provide the Services to you; however, all sales and purchases made through the Services are made directly with Woofy. Shopify is a service provider to Woofy and is not a party to any transaction between you and Woofy.
By using the Services, you acknowledge and agree that:
You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Woofy.
What this means for you: We provide the Services to the best of our ability, but we cannot guarantee they will be uninterrupted or error-free. Products are sold as described.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY REPRESENTATION, WARRANTY, OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. WOOFY EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WOOFY DOES NOT WARRANT THAT:
THE INFORMATION PRESENTED THROUGH THE SERVICES IS PROVIDED FOR GENERAL INFORMATIONAL PURPOSES ONLY. ANY RELIANCE YOU PLACE ON SUCH INFORMATION IS STRICTLY AT YOUR OWN RISK.
NOTHING IN THIS SECTION EXCLUDES OR LIMITS ANY WARRANTY OR RIGHT THAT CANNOT BE LAWFULLY EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
What this means for you: If something goes wrong, our liability is capped at the amount you paid for the relevant order. We are not liable for indirect losses such as lost profits or data.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WOOFY, ITS AFFILIATES, PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS BE LIABLE FOR:
ARISING FROM OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, THE SERVICES OR ANY PRODUCTS PURCHASED THROUGH THE SERVICES, EVEN IF WOOFY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN ALL CASES, WOOFY'S MAXIMUM AGGREGATE LIABILITY TO YOU ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO WOOFY FOR THE SPECIFIC ORDER OR SUBSCRIPTION PERIOD THAT IS THE DIRECT SUBJECT OF THE CLAIM IN THE 12-MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
NOTHING IN THESE TERMS LIMITS OR EXCLUDES LIABILITY THAT CANNOT LAWFULLY BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, OR FOR FRAUD OR FRAUDULENT MISREPRESENTATION.
You agree to indemnify, defend, and hold harmless Woofy and its affiliates, partners, officers, employees, agents, contractors, licensors, and service providers (each an "Indemnified Party") from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
We will notify you promptly of any claim for which indemnification is sought. We reserve the right to assume sole control of the defence and settlement of such claim, at your expense. You agree to cooperate fully in the defence of any indemnified claim, including by providing access to relevant documents and personnel. We will not settle any claim that imposes non-monetary obligations on you without your prior written consent, which shall not be unreasonably withheld or delayed.
What this means for you: If circumstances completely beyond our control prevent us from fulfilling your order or providing the Services, we will not be in breach of these Terms, but we will always communicate with you promptly and work towards a resolution.
Neither party shall be liable for any delay in or failure of performance under these Terms to the extent that such delay or failure is caused by events, circumstances, or causes beyond that party's reasonable control, including but not limited to natural disasters, acts of God, pandemic or epidemic, fire, flood, earthquake, explosion, acts of terrorism or war, civil unrest, governmental action or regulation, power or internet outages, labour disputes or strikes, or significant disruptions to global supply chains or logistics networks ("Force Majeure Event").
The affected party must notify the other party in writing as soon as reasonably practicable after the commencement of a Force Majeure Event and use reasonable endeavours to minimise the impact of the event. If a Force Majeure Event affecting Woofy continues for more than 30 calendar days, you may request a full refund for any undelivered orders, which we will process within 10 business days of your written request.
What this means for you: We may suspend or terminate your account if you violate these Terms. Certain provisions survive termination and remain in force.
We reserve the right to suspend, restrict, or permanently terminate your account and access to all or any part of the Services at any time, without prior notice and without liability, if we reasonably determine that you have violated these Terms, engaged in fraudulent or abusive conduct, or for any other legitimate business reason. Upon termination, you remain liable for all amounts owed up to and including the date of termination, including charges already incurred for active subscription periods.
You may close your account at any time by contacting us at contact@get-woofy.com. Please note that closing your account does not automatically cancel active subscriptions. Subscriptions must be cancelled separately in accordance with our Return, Refund & Subscription Policy.
The following sections shall survive any termination or expiration of these Terms and continue in full force: Sections 2 (Eligibility), 6 (Pricing), 11 (Intellectual Property), 12 (Feedback), 16 (Disclaimer of Warranties), 17 (Limitation of Liability), 18 (Indemnification), 21 (Dispute Resolution & Governing Law), 23 (Severability), and 24 (Waiver & Entire Agreement), together with any other provisions that by their nature are intended to survive termination.
What this means for you: If you have a dispute with us, please contact us first. Most issues are resolved quickly. Any unresolved disputes are governed by the law of the State of Wyoming.
These Terms and any separate agreement whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law principles.
Before initiating any formal proceeding, both parties agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or any product purchased through the Services ("Dispute") by good-faith negotiation. The party seeking resolution must provide written notice to the other party at contact@get-woofy.com describing the Dispute in reasonable detail. The parties will have 30 calendar days from the date of such notice to attempt to resolve the Dispute informally.
If a Dispute is not resolved through informal negotiation within 30 days, either party may refer the Dispute to final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules in force at the time of the arbitration. The arbitration shall take place in the State of Wyoming, or be conducted remotely where the parties agree. The language of the arbitration shall be English. The arbitral award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
Notwithstanding the above, Woofy reserves the right to seek urgent injunctive, declaratory, or other equitable relief from the state or federal courts located in the State of Wyoming where necessary to protect its intellectual property rights, prevent unauthorised use of the Services, or address any imminent harm.
To the fullest extent permitted by applicable law, you agree that any Dispute must be brought in your individual capacity only, and not as a plaintiff or class member in any purported class action, collective action, or representative proceeding. The arbitrator shall have no authority to consolidate more than one person's claims.
What this means for you: If you opt in to our SMS service, you agree to receive text messages from us. You can opt out at any time by replying STOP.
By enrolling in or opting in to our SMS messaging service, you agree to receive recurring SMS/text messages from or on behalf of Woofy at the mobile number you provided. Messages are sent using automated messaging technology and are powered by our SMS service provider. Your consent to receive SMS messages is not a condition of purchase.
Message frequency will vary based on your activity and the type of messages you have opted in to receive. Typically, you can expect to receive no more than 4 promotional SMS messages per month. Transactional messages will be sent as triggered by your order or account activity.
Standard message and data rates may apply. Please check with your mobile carrier for details of applicable charges.
You may opt out of all SMS messages at any time by replying STOP to any message you receive from us. Upon receipt of your STOP request, we will send you one final confirmation message and then remove you from all SMS marketing lists. You may re-enrol at any time by opting in again through the Website or at checkout. For help, reply HELP to any message or contact us at contact@get-woofy.com.
If your mobile number changes, you must re-enrol to continue receiving messages. Failure to update your number may result in messages being sent to a third party.
Woofy is not responsible for delayed or undelivered messages. Mobile carriers are not liable for delayed or undelivered messages. Delays may occur due to network congestion, technical issues, or other factors outside our control.
Your mobile number and SMS preferences are handled in accordance with our Privacy Policy, available at https://www.get-woofy.com/policies/privacy-policy.
If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court or arbitral tribunal of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or severed from these Terms if modification is not possible. The remaining provisions of these Terms shall continue in full force and effect and shall not be affected by such invalidity or unenforceability.
Our failure to enforce any right or provision of these Terms on any occasion shall not constitute a waiver of that right or provision on any subsequent occasion. No waiver by either party of any breach of these Terms shall be effective unless it is in writing.
These Terms, together with our Privacy Policy, Cookie Policy, Return, Refund & Subscription Policy, and any other policies or operating rules published by us on the Website, constitute the entire agreement between you and Woofy with respect to your use of the Services and supersede all prior representations, agreements, communications, and proposals, whether oral or written, between you and us relating to the same subject matter, including any prior versions of these Terms. Any ambiguity in the interpretation of these Terms shall not be construed against the drafting party. The headings in these Terms are for convenience only and shall not affect the interpretation of any provision.
You may not transfer, delegate, or assign these Terms, or any of your rights or obligations under them, to any other person or entity without our prior written consent. Any purported assignment without our consent shall be null and void.
Woofy may freely transfer, assign, or delegate these Terms and any of our rights and obligations under them, including in connection with a merger, acquisition, sale of assets, or restructuring, without your consent, provided that the assignee assumes all of our obligations under these Terms. We will provide notice of any such assignment where required by applicable law.
We reserve the right to amend, update, or replace any part of these Terms at any time. When we make changes:
You are responsible for reviewing these Terms periodically. Your continued use of or access to the Services after the effective date of any revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Services and cancel any active subscriptions before the effective date.
What this means for you: Our team responds within one business day. For formal legal notices, please use the mailing address below and mark your correspondence accordingly.
For all questions, concerns, or requests relating to these Terms of Service:
Brand: Woofy
Website: https://www.get-woofy.com
Email: contact@get-woofy.com
Response Time: We aim to respond to all enquiries within one (1) business day.
For formal legal notices, please send written correspondence to Millenium Brands LLC, [Millenium Brands LLC mailing address], and simultaneously email contact@get-woofy.com with the subject line: LEGAL NOTICE, TERMS OF SERVICE.