get-woofy.com
Effective Date: 5 June 2026
Last Updated: 5 June 2026
Governing Law: State of Wyoming, United States
This Return, Refund & Subscription Policy ("Policy") governs all purchases and subscriptions made through https://www.get-woofy.com (the "Website"), operated by Woofy ("we", "us", or "our").
By placing an order or subscribing to a plan through the Website, you ("Customer" or "you") confirm that you have read, understood, and agree to be bound by this Policy in its entirety. If you do not agree, you must not place an order or subscribe.
This Policy applies to all orders placed at get-woofy.com and supplements our general Terms & Conditions. In the event of any conflict, this Policy prevails with respect to returns, refunds, and subscriptions.
What this means for you: Most items can be returned within 14 days of delivery for a full refund. If you are unsatisfied after trying a product, our 90-Day Money-Back Guarantee has you covered. Unused and sealed items qualify for a full refund; opened or used items qualify for an exchange or store credit.
Subject to the conditions set out in this Policy, you may request a return for most products within fourteen (14) calendar days from the date of confirmed delivery ("Standard Return Period"). To qualify, the item must:
In addition to the Standard Return Period, Woofy offers a 90-Day Money-Back Guarantee on eligible products, subject to the following conditions:
The 90-day period is calculated from the date of confirmed delivery. Requests received after the 90-day period will not be eligible.
What this means for you: Email us before sending anything back. Returns sent without prior written authorisation will not be accepted and may be returned to you at your expense.
To initiate a return or refund request, please follow these steps:
Returns received without a valid RMA number will not be processed and may be returned to you at your cost. Woofy reserves the right to refuse returns that do not comply with this procedure.
What this means for you: You cover return shipping costs unless we made an error or the item arrived damaged. Always use a trackable courier.
Unless the return is the direct result of our error (for example, wrong item shipped) or the product arrived damaged or defective upon delivery, the Customer is responsible for all return shipping costs. Return shipping charges are non-refundable.
If we shipped an incorrect item, or if the item arrived in a damaged or defective condition that was not caused by the Customer, Woofy will provide a pre-paid return shipping label or arrange a collection at no cost to you, and bear the full cost of reshipping the correct or replacement item.
When returning an item, you must use a trackable, insured shipping method; retain your tracking number and proof of postage until the refund or exchange is confirmed; and ensure the item is adequately packaged to prevent transit damage. Woofy is not responsible for items lost or damaged during return transit. Risk of loss remains with the Customer until the return shipment is received at our facility.
Woofy does not charge a restocking fee on any return that meets the eligibility criteria set out in this Policy.
What this means for you: Certain products cannot be returned for hygiene, safety, or legal reasons. Please review this list carefully before purchasing. If in doubt, contact us before placing your order.
The following items are strictly non-returnable and non-refundable, except where required by applicable law or where the item is proven to be defective at the time of delivery:
If you are uncertain whether a specific item is returnable, please contact us at contact@get-woofy.com before purchasing.
What this means for you: Once we receive and inspect your return, we notify you within 2 business days. Approved refunds are issued within 10 business days. Your bank may take a few additional days to post the credit.
Upon receipt of your returned item(s), we will inspect the item(s) within two (2) business days; notify you by email of the outcome (approved, partially approved, or rejected); and, if rejected, provide the specific reason(s) in writing.
Approved refunds will be credited to your original payment method within ten (10) business days of approval. Refunds are issued in the original currency of the transaction. Your bank, card issuer, or payment processor may require a further 3 to 5 business days to post the credit to your account, which is outside our control. Original outbound shipping charges are non-refundable unless the return is due to our error.
A partial refund may be issued at our discretion where the returned item shows signs of use, minor damage, or is not in fully resalable condition; where accessories, manuals, or original packaging components are missing; or where the item is returned after the Standard Return Period but within the 90-Day Guarantee window, and has been opened or used (in which case the Customer will receive store credit or an exchange, not a cash refund, in accordance with Section 1.2).
Items that do not meet the conditions set out in this Policy will not be refunded. In such cases we will notify you by email within two (2) business days of our decision, and we will hold the item for 14 calendar days pending your written instruction. If no instruction is received within that period, we reserve the right to dispose of the item in accordance with applicable law.
We replace items that are proven to be defective or damaged upon arrival, or where we shipped the incorrect item. To request an exchange, follow the process in Section 2 and state that you prefer an exchange over a refund. Exchanges are subject to product availability. If the original item is no longer available, we will offer a full refund or store credit of equal value.
What this means for you: If you subscribe to a recurring plan, the price, billing frequency, and auto-renewal nature of the charge are clearly shown on the product page, in your cart, and at checkout, before you confirm. You can cancel anytime, instantly.
Where a product is offered on a subscription basis, Woofy clearly displays the following at the product page, in the shopping cart, and at the checkout step prior to payment: the subscription price and billing frequency (for example, monthly, quarterly, or annually); the fact that the Customer is entering into a recurring billing arrangement; and instructions on how to cancel. By completing a subscription purchase, you expressly acknowledge and consent to recurring charges at the disclosed frequency until the subscription is cancelled.
Subscription fees are charged to your payment method on the billing date associated with your plan. If a payment fails, we will retry the payment up to 3 times over a 7-day period; send you an email notification prompting you to update your payment details; and suspend or cancel your subscription if payment remains unsuccessful after the final retry. Suspended subscriptions may be reactivated upon successful payment within 30 days of suspension. After 30 days, the subscription will be permanently cancelled and a new subscription must be created.
You may cancel your subscription at any time by either logging into your account on the Website and cancelling through the subscription management section, or emailing our Customer Support team at contact@get-woofy.com with your account email address and a clear request to cancel. Upon receipt of a valid cancellation request, Woofy will cancel the subscription immediately and send written confirmation to your registered email address within one (1) business day. Cancellation takes effect at the end of the current billing period, meaning you retain access to subscription benefits until the last day of the paid cycle. No refund is issued for the unused portion of the current billing period unless Woofy determines otherwise at its sole discretion.
Subscription fees for billing periods already commenced are non-refundable. If you cancel mid-cycle, you retain access to subscription benefits until the end of the paid billing period, and no pro-rata refund is issued for remaining days, except as required by applicable law. If you are charged after a confirmed cancellation due to a system error, we will issue a full refund of the erroneous charge within 5 business days of the error being identified or reported.
Woofy reserves the right to modify subscription pricing at any time. We will provide at least 30 calendar days' advance written notice of any price increase, by email to the address associated with your account. If you do not cancel before the new pricing takes effect, you will be deemed to have accepted the revised price.
What this means for you: If you believe a charge is incorrect, please contact us first. We resolve billing issues quickly and fairly, typically within 2 business days.
If you believe a charge from Woofy is incorrect or unauthorised, we strongly encourage you to contact us directly at contact@get-woofy.com before initiating a chargeback with your bank or payment provider. We are committed to resolving all billing disputes promptly and in good faith. Filing a chargeback without first contacting Woofy may result in the immediate suspension of your account and cancellation of any active subscription pending investigation, and the lawful recovery of outstanding amounts where a chargeback is determined to be unfounded or fraudulent. Where a chargeback is upheld in the Customer's favour by their payment provider, any associated orders may be cancelled, and the Customer may be required to return any goods received as a condition of the resolved dispute.
What this means for you: If your order arrives damaged, defective, or is not what you ordered, contact us within 7 days with photos. We will make it right at no cost to you, with no need to ship anything back unless we ask.
If you receive an item that is damaged in transit, materially defective, or not the item you ordered, please notify us within seven (7) calendar days of delivery by emailing contact@get-woofy.com with your order number; a clear description of the issue; and photographic or video evidence of the damage, defect, or discrepancy. Upon verification, Woofy will, at its option and at no additional cost to you, (a) dispatch a replacement item via express shipping, (b) issue a full refund to your original payment method, or (c) issue store credit of equal or greater value. You will not be required to return the damaged or defective item unless specifically requested by our support team.
What this means for you: If something goes wrong, our financial liability is capped at the amount you actually paid for the specific order in dispute.
To the fullest extent permitted by applicable law, Woofy's total liability arising out of or in connection with any return, refund, exchange, or subscription matter shall not exceed the total purchase price paid by the Customer for the specific order or subscription period in dispute. Woofy shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or business interruption, arising in connection with any return, refund, or subscription dispute, even if Woofy has been advised of the possibility of such damages. Nothing in this Policy limits or excludes liability that cannot be lawfully limited or excluded under applicable law, including liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
Woofy reserves the right to refuse or cancel returns, refunds, or exchanges where it reasonably suspects fraud, deliberate abuse of this Policy, or material misrepresentation. Indicators of policy abuse include but are not limited to an unusual pattern or frequency of return requests from the same customer, account, or delivery address; returning items that differ from those originally purchased; submitting false, altered, or misleading information in a return, guarantee, or damage claim; or filing a chargeback simultaneously with a return request for the same transaction. In cases of confirmed fraud or deliberate abuse, Woofy reserves the right to permanently suspend the Customer's account and pursue recovery of any losses through applicable legal channels.
This Policy shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law principles.
In the event of any dispute arising out of or in connection with this Policy:
You agree that any claim or dispute must be brought in your individual capacity only, and not as a plaintiff or class member in any class action or representative proceeding.
Woofy reserves the right to amend this Policy at any time. Where a change materially affects your rights or obligations, we will post the updated Policy on the Website with a revised "Last Updated" date, and send notice to the email address associated with your account at least 14 calendar days before the change takes effect. Your continued use of the Website or maintenance of an active subscription after the effective date of any amendment constitutes your acceptance of the revised Policy.
If any provision of this Policy is held invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable. All remaining provisions shall continue in full force and effect. This Policy, together with our Terms & Conditions and Privacy Policy (each published on the Website), constitutes the entire agreement between you and Woofy with respect to returns, refunds, and subscriptions, and supersedes all prior representations or agreements on the same subject matter. Woofy's failure to enforce any right or provision of this Policy on any occasion shall not constitute a waiver of that right or provision on any future occasion.
What this means for you: Our team responds within 24 hours on business days. For formal legal notices, please use the mailing address below and mark your email accordingly.
For all return, refund, exchange, subscription, and customer service enquiries:
Website: https://www.get-woofy.com
Email: contact@get-woofy.com
Response Time: We aim to respond to all emails within one (1) business day.
For formal legal notices, please send written correspondence to: Millenium Brands LLC, [Millenium Brands LLC mailing address], and simultaneously email contact@get-woofy.com with the subject line: LEGAL NOTICE, RETURN/REFUND POLICY.